Interview with Mr. Dinesh Patel, Assistant Vice President, National Sales, Syntel Telecom

Syntel, the Telecom division of Arvind Limited, flagship Company of the Ahmedabad based Lalbhai Group, commenced operations in 1989 as a CDoT licensee for Digital Public and Private Switching equipment. With in a few years of the technology transfer, Syntel established itself as one of the largest manufacturers of the CDoT256 port Rural Automatic Xchanges. Mr. Dinesh Patel, Assistant Vice President, National Sales, Syntel Telecom in conversation with IT NE Compuvar.

Tell us in brief about Syntel and your solution partners.
Syntel is the Telecom Division of Arvind Limited; a flagship Company of the Ahmedabad based Lalbhai Group; one of India’s most respected industrial houses. Arvind is the largest denim fabric manufacturer in the world and is licensed to manufacture and market a host of internationally renowned names in the garment industry like Marks & Spenser, US Polo, Tommy Hilfiger, Esprit to name a few.

Syntel offers solutions in Enterprise Communication, IT Infra & Automation, AV Integration & Automation and Security & Surveillance space from leading global technology partners like Alcatel Lucent Enterprise, Cisco, NEC, Polycom, Syntel also offers communication solutions under its own brand as NEOS, Max, Infinity and Security & Surveillance solutions under SNEOS brand.

To add value to this wide spectrum of product range, Syntel owns its in-house Software Application Development Team, which offers customized solutions &  integrated solutions suitable for different verticals under communication, Security Surveillance and IT domain. Syntel offers complete industry solutions through a SINGLE WINDOW.

What are the current global as well as domestic trends in Unified Communications? And what are the driving factors?

Unified Communication integrates all the enterprise communication services which include instant messaging, present information, voice and IP telephony, desktop sharing, data sharing, call control, speech recognition, audio, web, and video conferencing. With its share of advantages, the market for Unified Communications is expected to grow massively in upcoming years. There’s no denying that Unified Communications is constantly changing the modern workplace environment, and with the introduction of new tools, workplaces are relying more and more on UC platform.

Growth in Small and Medium Enterprises (SMEs) and demand from various verticals are the key factors driving the growth of the market, the research stated. It added that India unified communications and collaboration market is anticipated to record CAGR of 12% during 2017-23. Video based unified communications segment captured highest revenue share in 2016 followed by voice, message and others. Video based unified communications including video chats and conferencing (multiparty VC, desktop VC etc.) is gaining popularity. In terms of verticals, Banking, Financial Services and Insurance (BFSI) registered highest contribution inunified communications and collaboration market followed by education, government & public utilities and others.

Video as a service (VaaS) is a growing trend. Could you give us an idea how big is that market in India?
Video as a service (Vaas) has been raising popularity of cloud based video conferencing services, with increasing use of video conferencing in government, healthcare and education sectors. The global market for Video Conferencing services is projected to reach USD2.9 Billion by 2020.

Owing to the rapidly changing business dynamics, the need for video conferencing or face-to-face communication is becoming increasingly important, thus eliminating the need for physical presence and travel needs and enabling effective communication between organizations and offices that are spread out across the globe. This in turn helps in cost saving and also enhances productivity and efficiency. Moreover, increased connectivity and growing popularity of BYOD trend is expected to further boost the growth of the overall market in the near future.

The worldwide Video-as-a-Service (VaaS) market size which is estimated to be USD 390.3 Million in 2016 is projected to reach USD 1,587.4 Million by 2021, growing at a CAGR of 32.4% during the forecast period from 2016 to 2021.

What are the new age Network solutions to meet the growing demands of this industry?
From fixed and chassis LAN switches, WAN and WLAN, to applications, security and management tools, Alcatel Lucent’s network products support complete IT needs Small and lightweight, Alcatel-Lucent OmniAccess Access Points work with OmniAccess WLAN switches/controllers providing high performance wireless mobility solution for enterprises. They can be securely deployed in a variety of locations such as on walls, cubicles, desktops, and in the ceiling, and the AP antenna diversity allows for the best possible signal processing using dual, omni-directional antennas.

The competition is already rising in each of your verticals. How prepared are you to beat competition?
ALE focus on SMB delivering latest state of art LAN/WAN product portfolio to meet customer requirement to protect initial investment.

We see a trend around the world where a lot of emphasis is being put on the SMB sector. How are you focusing on the SMB market in India?
Syntel brings technology solutions from numerous technology partners catering technology requirements of all segments and needs under a single platform. Syntel having strong SMB channel base with PAN India presence is committed to deliver converge solution from single roof.

How is the northeast market for you? What are your growth strategies for this year for this region?
NE market is having great potential with Government focus on Digital India and infra development. Syntel has Local office at Guwahati to address requirement of customer thru channel network.

Syntel and Alcatel recently organised workshop at Guwahati to update on latest product and technology trends and how ALE-Syntel is ready to address market. We shall continue to expand our Reach with adding channel network and training them to offer latest technology in WLAN/LAN to SMB.